Warranty & Replacement

All used mobiles and tablets are carefully inspected and tested to ensure they meet quality standards.
Our warranty policy is designed to provide you with confidence and peace of mind for your purchase.

Warranty Coverage:

• Replacement Warranty: Used mobiles and tablets come with a 3-day replacement warranty, starting from the date of delivery.

Warranty Limitations:

• Physical damage, water damage, or misuse voids the warranty.
• Products tampered with or repaired by unauthorized technicians are not eligible.
• Touch, Display, Camera-related issues are not covered under the warranty.

Unboxing Video Required:

• A clear unboxing video showing the sealed parcel being opened and the product being tested is mandatory for any warranty claim. Claims without a video will not be processed.
• Change of Mind: Replacement is not applicable for change-of-mind cases.
• Replacement Timeline: Approved warranty claims will be processed, and the replacement will be shipped within 3-5 working days.

LCD/LED Panels:

The LCD/LED panel and touch glass are among the most delicate and expensive parts of any mobile device. To avoid damage, handle them with extreme care and ensure installation is performed by a professional technician.

Important Guidelines for Warranty Claims:

1: Prepare Your Device:
Before opening the parcel, disassemble your device to ensure it is ready for testing.

2: Record an Unboxing Video:
Record a clear video while unboxing the sealed parcel. In the same video, connect the display screen to your device and test its functionality. This video will act as proof for any warranty claims..

Warranty Limitations:

• Removing the warranty protector or applying adhesive/glue.
• Damaging or removing the warranty seal.
• Installing the screen without prior testing. Warranty is void once the screen is installed.

This policy is universal and applies whether you purchase the parts from MobileFix.pk or any physical store, as display components follow global warranty standards.

Touch Glass:

The touch glass is the outer protective layer of your phone, factory-attached to the device. If damaged, the broken glass is removed and replaced using specialized machines.

Warranty Terms for Touch Glass:

• Replacement is applicable if the wrong model was sent.
• Replacement is applicable if the product is damaged during delivery and the unboxing video policy was properly followed.

Earpieces, Ear Speakers, Handsfree Connector Jacks, and Loudspeakers
All audio components provided by MobileFix.pk are brand new and thoroughly tested. Each part undergoes a two-step testing process to ensure 100% functionality, making it highly unlikely for these components to be defective.

Warranty Terms:

• These parts do not come with a factory-provided warranty or guarantee.
• Replacement is only applicable if the wrong model was sent to you.

Back Rear Camera Lens Glass, Rear Camera Modules, and Front Camera Modules
All camera components offered by MobileFix.pk are brand new and undergo a rigorous two-step testing process to ensure optimal performance and quality. With thorough inspections before shipping, we ensure that defective parts are extremely rare.

Warranty Terms:

• Factory warranties or guarantees are not applicable to camera components.
• A replacement will only be provided if the wrong model is delivered to you.

We take pride in maintaining high-quality standards, ensuring you receive reliable camera components for your mobile device.

Fingerprint Sensors and Modules All fingerprint sensor components provided by MobileFix.pk are brand new and carefully inspected to ensure 100% functionality. Each sensor is tested multiple times during the quality control process to eliminate any chance of defects before shipping.

Warranty Terms:

• Fingerprint sensor components do not come with a factory-provided warranty or guarantee.
• Replacement is only applicable if an incorrect model is sent to you.

We are committed to providing reliable and high-quality fingerprint sensor components, ensuring smooth and hassle-free functionality for your device.

All flex cable strips and ribbon connectors provided are brand new and thoroughly tested to ensure optimal performance. Each component undergoes a detailed quality check to ensure functionality and reliability before being shipped.

Warranty Terms:

• These parts do not come with a factory-provided warranty or guarantee.
• Replacement will only be offered if the wrong model is delivered.

We strive to deliver high-quality flex cable components, ensuring seamless compatibility and functionality for your mobile device.

Frames, Back Covers, and External Components All housing and external parts, including frames and back covers, are brand new and carefully inspected to ensure they meet quality standards. Each part is checked for durability and precision to guarantee a perfect fit for your device.

Warranty Terms:

• These components are not covered under factory-provided warranties or guarantees.
• Replacement is applicable only if an incorrect model is sent to you.

We are committed to providing high-quality housing and external parts to enhance the look and durability of your mobile device.

Chips, ICs, and Motherboards All internal components, including chips, ICs, and motherboards, are thoroughly inspected and tested to ensure they meet the highest standards of quality and functionality. These parts are carefully handled to maintain their reliability and performance.

Warranty Terms:

• Factory-provided warranties or guarantees are not applicable to these components.
• Replacement is only applicable if the wrong model is delivered.

Important Note: We currently do not arrange or replace motherboards due to their unique and complex nature. We aim to provide trusted and reliable internal components for your repair needs, ensuring smooth and efficient device operation.

Charging Port Connectors, Charging Ports, and Mobile Batteries All power and charging components, including connectors, ports, and batteries thoroughly inspected to ensure quality and functionality. These components are essential for your device’s performance, and we ensure they meet high standards before delivery.

Warranty Terms for Mobile Batteries:

Mobile batteries come with testing-based warranty coverage. To ensure the battery is in good condition before fixing it:

Attach the battery to your device and power it on.
Perform the following test:

• Turn on the flashlight and start recording a video simultaneously.
• If the battery percentage drops steadily (e.g., by 5% increments), it is in good health.
• If the percentage drops rapidly or irregularly, the battery may be faulty, and you can request a replacement.

Important:

• The battery’s condition must not be altered or damaged during testing.
• Do not apply glue or adhesive to the battery before confirming its performance.

Warranty Terms for Charging Port Connectors and Charging Ports:

• These components are only eligible for replacement if the wrong product or model is sent.

Currently, this category includes only touch replacement glass for smartwatches. Each touch glass is brand new, thoroughly inspected, and tested to ensure top-notch quality and performance.

Warranty Terms for Smart Watch Touch Glass:

• Replacement is applicable only if: The wrong model is delivered.
• The product is damaged during delivery, and a proper unboxing video is provided.

Important Guidelines:

1: Record a clear unboxing video showing the sealed parcel being opened and the product being inspected.

2: Ensure the product is tested carefully without applying adhesive or glue.

LCD/LED Panels:

The LCD/LED panel and touch glass are among the most delicate and expensive parts of any tablet. To avoid damage, handle them with extreme care and ensure installation is performed by a professional technician.

Important Guidelines for Warranty Claims:

1: Prepare Your Device: Before opening the parcel, disassemble your device to ensure it is ready for testing.
2: Record an Unboxing Video: Record a clear video while unboxing the sealed parcel. In the same video, connect the display screen to your device and test its functionality. This video will act as proof for any warranty claims.

Warranty Limitations:

• Removing the warranty protector or applying adhesive/glue.
• Damaging or removing the warranty seal.
• Installing the screen without prior testing. Warranty is void once the screen is installed.

This policy is universal and applies whether you purchase the parts from MobileFix.pk or any physical store, as display components follow global warranty standards.

Tablet Touch Glass:

The touch glass is the outer protective layer of your tablet, factory-attached to the device. If damaged, the broken glass is removed and replaced using specialized machines.

Warranty Terms for Touch Glass:

• Replacement is applicable if the wrong model was sent.
• Replacement is applicable if the product is damaged during delivery and the unboxing video policy was properly followed.

Accessories, such as chargers, cables, earphones, and other related items, are essential for your device’s functionality. However, it’s important to note that accessories do not come with a factory-provided warranty or guarantee worldwide.

We ensure all accessories are brand new and tested for quality before delivery. While these items are carefully inspected, any issues that arise post-delivery cannot be covered under warranty.

Why Accessories Don’t Have a Warranty:

Accessories are classified as consumable items globally, meaning their performance can vary depending on usage, handling, and other factors outside our control. This is why manufacturers and retailers, including MobileFix.pk, do not offer warranties for these products.

Our Commitment:

Despite the lack of a warranty, we are committed to ensuring your satisfaction. If you receive an incorrect item or a product damaged during delivery, we will replace it as long as our unboxing video policy is followed.
We appreciate your understanding and trust in our products and services!